Privacy Policy

Helena & Berkeley operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a personalized and high-quality shopping experience (the "Services"). Helena & Berkeley uses Shopify to power and support these Services.

This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, make a purchase through, or otherwise interact with our Services. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern regarding the collection, use, and disclosure of personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect the following categories of personal information:

• Contact information, including your name, billing address, shipping address, phone number, and email address.

• Payment information, including transaction and payment details.

• Account information, such as login credentials and account preferences.

• Order history, including purchases, returns, exchanges, and shopping cart activity.

• Communications you send to us, including customer service inquiries.

• Device information, including IP address, browser type, operating system, and network information.

• Usage information regarding how you interact with our website and Services.

How We Collect Personal Information

We may collect personal information:

• Directly from you when you make a purchase, create an account, contact us, or subscribe to updates.

• Automatically through cookies, analytics tools, and similar technologies.

• From service providers who help us operate our business.

• From advertising, marketing, and business partners.

How We Use Your Personal Information

Providing Our Services

We use your information to:

• Process and fulfill orders.

• Manage payments and transactions.

• Arrange shipping, returns, and exchanges.

• Create and manage customer accounts.

• Improve your shopping experience.

Marketing and Advertising

We may use your information to:

• Send promotional emails and offers.

• Inform you about new products and special events.

• Display personalized advertising and recommendations.

You may unsubscribe from marketing communications at any time.

Security and Fraud Prevention

We use personal information to:

• Protect customer accounts.

• Verify transactions.

• Detect, investigate, and prevent fraud or unauthorized activity.

Customer Support

We use your information to:

• Respond to inquiries and requests.

• Provide assistance with orders, returns, and account-related matters.

Legal Compliance

We may use personal information to:

• Comply with legal obligations.

• Resolve disputes.

• Enforce our policies and terms.

Sharing Your Information

We may share your information only when necessary with:

• Shopify and related service providers.

• Payment processing providers.

• Shipping carriers and logistics partners.

• Marketing and advertising partners.

• Professional advisors and legal authorities when required by law.

We do not sell your personal information.

Shopify

Our store is hosted on Shopify. Shopify processes certain information on our behalf in order to provide and improve the Services.

For more information about Shopify's privacy practices, please review Shopify's Privacy Policy.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Operate and improve our website.

• Remember customer preferences.

• Measure website performance.

• Provide personalized content and advertising.

You may control cookie settings through your browser preferences.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.

Children's Privacy

Our Services are not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access your personal information.

• Request correction of inaccurate information.

• Request deletion of your information.

• Request a copy of your information.

• Object to or restrict certain processing activities.

• Withdraw consent where applicable.

To exercise these rights, please contact us using the details below.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. When this occurs, appropriate safeguards will be implemented in accordance with applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page, and the revised version will become effective immediately upon posting.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us at:

Email: info@helenaberkeley.com